FAQ

Ordering

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We are foodies! We also live for adventure. We designed our products out of a desire to take food on the go to the park, beach, camping, lakes, pools, sporting events -- ANYWHERE without compromising the safety and integrity of the food. Food packaging and single-use containers are a major source of pollution that makes its way into the ocean and chemical toxins in the food storage are associated with adverse health effects. We believe there should be a better way. There was a need for intuitive design solutions that promote clean, long-lasting and versatile products. We have taken the most desired qualities of all food storage containers and combined them all into one intelligent multi-functional system to give you the freedom to take your food anywhere.

Yes, we're glad you asked. The gift cards are both print-friendly and email-friendly to present or email your recipient. Gift Cards are sent to your email after you order. You can then forward the Gift Card to your friend, or print it out and present it as a physical gift. Check out our Gift Card option.

To use a Gift Card, simply add the unique card code your cart at checkout and click "Apply".

The gift card status and balance will be visible in the shopping cart.

For pre-orders, it is our policy to charge the full amount of the order up front. We do this to ensure funds are available at the time of order and ensure our production meets the demand so products are guaranteed to the customer ordering. We also wish to avoid the risk of surprise or confusion about a charge on a statement potentially months after the order was placed. We do not take pre-orders to finance the project. We are committed to updating our loyal fans regularly through our email newsletterBlog and social media [ Instagram | Facebook.

A pre-order can be cancelled and refunded at any time prior to shipping, as long as the order is not in transit or in the shipping queue.

Shipping policy

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We currently ship within the U.S. only. If you are outside of the U.S. and would like more information about reVessel products, please contact us.

We want to get you your reVessel product as soon as possible. While some deliveries may take longer than expected and some may be quicker, we anticipate a typical delivery window between 3-5 business days.

Returns and exchanges

Please  use this link for more details on returns and exchanges

Product Information

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The highest quality and sustainable solutions are two key drivers behind our innovation and supplier selection. Our products are designed in the US and manufactured overseas with strict guidelines. We take a proactive approach to managing chemicals, traceability and certifications. We strive for our products to make it to your hands with the least amount of environmental impact while still being widely affordable.

We are committed to staying on top of the latest research on the safest known materials. Selecting materials that are the most favorable with the least impact to human and environmental health is a priority. We will not compromise or take shortcuts on materials and quality for the sake of convenience as we expect our products to endure for decades. The only materials intended for food contact are our stainless steel vessel and inserts as well as food grade silicone for our lids.

We are committed to helping you avoid food coming into contact with plastic... ever. That is why all parts that may touch your food are made with high quality food grade stainless steel and silicone. We also believe that in order for our products to make a difference, they need to be cost effective, highly functional and manufacturable. The plastic used for the ring assemblies is an important functional piece that help keep the system leakproof when intact. We are always looking to advance the plastic free movement and are currently innovating to reduce dependency on petrochemical derived materials, replacing them with durable and sustainable materials that can perform at the highest level.

The current color for the Adventure lid kit is white. We plan to reveal new color options accompanied by exciting news about new products and advances in our design. We will be posting all of the latest updates to our community of reVessel subscribers via our email newsletter, on our website Blog and on social media. Be sure to follow us on Instagram and Facebook.

Since our products are made to protect and preserve food, our products must meet the standards as set by the Food and Drug Administration (FDA). While these guidelines are important, we believe this is the minimum protection for consumers and the environment. We intend to be among the leaders setting the highest standard for safety, functionality and lifespan.

There are many options to heat and reheat your food in our reVessel stainless steel containers. From a toaster oven to conventional oven, a hot plate to grill (see FAQ below regarding use on an open flame), we have tested products up to 400 degrees with the ability to continue using them as intended. In higher heat environments and with uncontrolled flames, use only at your own risk. Be sure to always monitor flame and food and turn or stir food often to avoid burning. Be sure that all other components and accessories are removed prior to baking or reheating the stainless steel containers.

Yes, we have tested the products in a number of rugged environments including open flame, both gas and wood-burning making this line of products ideal for bbqs, camping and outdoor environments. Exposure to a mild open flame does not compromise the integrity of the material, but can temporarily cause a blackening of the exterior with wood burning. To clean the surface, we suggest a mild cleaning solution with gentle abrasive such as baking soda and Castile Soap to completely remove blackening along the bottom or sides of the vessel caused by an open flame. We recommend cooking low and slow to prevent exposure to carcinogens such as heterocyclic amines (HCAs) and polycyclic aromatic hydrocarbons (PAHs). Be sure that all other components and accessories are removed prior to baking or reheating the stainless steel containers.

Initially, all of our products will be available through our eCommerce site, revessel.com. As we identify new retail and ecommerce partners, we will make announcements through our social media platforms and email newsletter.

Feedback

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You can email us at support@revessel.com for any inquiries. We look forward to hearing from you!

Warranty

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We have designed our products to fit your life at whatever stage you are in. We believe they should last a lifetime to require the production of fewer products that can be reused to meet your needs. If a product or part does not meet or exceed your expectation, please contact customer service at support@revessel.com so we can make sure you are 100% satisfied.